Shipping and Delivery Policy

This shipping and delivery policy (“Shipping and Delivery Policy”) governs the shipment and delivery of any items you purchase through a KidKraft website. This Shipping and Delivery Policy is subject to the Terms of Use for the KidKraft website on which you made your purchase.
Free Shipping promotions shall be subject to promotional details and we reserve the right to restrict the territories. Only 1 promo code may be used per purchase at checkout.
Estimated shipment times, if available, are provided solely for your convenience and neither KidKraft nor its third-party shipment providers will be liable for any damages or loss as a result of the failure to meet a shipment estimate.

In no event will KidKraft or its third-party shipment providers be responsible for delays in delivery due to natural disasters, inclement weather, governmental acts, or any other situations beyond their reasonable control.

Please note that due to ASTM Standards, our sets are intended for Residential use only. ASTM requires commercial sets for any installation for Daycares, Churches or public use.
Order Cancellations: Cancellations or address changes are not guaranteed for all orders.

KidKraft will only accept shipments to a valid street address. We do not deliver to P.O. Boxes, Army Post Office (APO) or Fleet Post Office (FPO), and we do not deliver to freight forwarders or forwarding agents.

Certain delivery addresses may fall into an Extended Area Service Zone which increases the complexity, delivery distance and the delivery cost which may result in cancellation of your order. KidKraft will notify you via email if your order is cancelled, and you will be refunded.

Shipping Charges: 

  • Free shipping offer is valid on indoor item orders shipped via UPS or FedEx totaling $75 or more after discounts and before shipping, handling, and/or taxes are added and applies automatically at checkout.
  • For outdoor orders, our flat rate shipping fees are applied at checkout and range from $50 to $149. Shipping fees are based on a number of factors, such as the size, weight, and box count of the item. Most playhouses will carry a $50 shipping fee, while any multi-level playhouses will ship for $129.


Shipping Time Frames:

Indoor items and most single-level playhouses: 

  • These orders are shipped via UPS Ground/SurePost or FedEx Ground/SmartPost. Once shipped, you can expect your order to arrive in 3-7 days. We currently do not offer overnight or expedited shipping online.

Outdoor Swing Set Orders:

  • Deliveries are made via truck Monday through Friday and will require someone over the age of 18 to be present. The carrier will call you in advance to schedule a delivery appointment, generally within a 4-hour window. Transporting the item into the home or other areas and disposing of packaging material is the customer’s responsibility. Upon delivery and before you sign the carrier’s delivery receipt, it is important to inspect your package to check that all items are accounted for. If anything is missing or damaged, please note it in detail on the delivery receipt and email KidKraft Customer Care.
  • For LTL freight orders, once shipped you can expect your order to arrive within 10-14 days.
  • If you are buying a playset, large accessory, or other large/heavy product, it will ship via common carrier freight because of the weight and size of the boxes. The freight delivery service we use is Curbside only which means the driver is NOT responsible for moving the boxes anywhere other than off the truck onto the curb or the lawn. Any assistance you give the driver, whether the driver requests it or you offer, is solely at your own risk. We are not responsible for ANY injury you or anyone else receives from any part of the delivery process.



This Shipping and Delivery Policy is subject to change without notice. The version of this Shipping and Delivery Policy in effect at the time of your purchase will govern your purchase. KidKraft recommends you print or otherwise retain a copy of this Shipping and Delivery Policy at the time of your purchase.

Effective Date: This Shipping and Delivery Policy was last revised on May 2025.